RC4 Protocol Update – C•CURE 9000 / iSTAR Pro Impact Assessment

Products Affected C•CURE 9000 iSTAR Pro controllers Microsoft Windows Server (host OS context only) Summary RC4 is a legacy stream cipher encryption algorithm introduced in 1987 and was historically used to encrypt network communications between C•CURE 9000 and iSTAR Pro controllers. RC4 was implemented as an optional setting through System Variables. Due to multiple security… Continue reading RC4 Protocol Update – C•CURE 9000 / iSTAR Pro Impact Assessment

C•CURE IQ Client Login Limitation on Windows 10 / 11 Due to IIS Worker Process Constraints

Article ID: SWH-KB-000037697 Environment Operating System: Windows 10, Windows 11 Web Server: Microsoft IIS Application: C•CURE IQ IIS Application Pool: DefaultAppPool Issue Only two C•CURE IQ client sessions can be established when C•CURE IQ is hosted on Windows 10 or 11. By default, Windows client operating systems (Windows 10 and Windows 11) support a single… Continue reading C•CURE IQ Client Login Limitation on Windows 10 / 11 Due to IIS Worker Process Constraints

Unable to run Queries if Windows PRINT SPOOLER Service isn’t running

Article ID: SWH-KB-000038555 Overview If the Windows PRINT SPOOLER Service isn’t running on the C•CURE server or remote client PC, you won’t be able to run C•CURE 9000 Queries on that PC.  The problem symptoms are as follows: You’ll initially be able to run a Query once after opening the C•CURE Administration application Afterwards, you won’t be… Continue reading Unable to run Queries if Windows PRINT SPOOLER Service isn’t running

C•CURE 9000 v3.10 / v3.10.1 – iSTAR Personnel Record Download Issues When SSO Is Enabled

Article ID: SWH-KB-000038619 Overview We are aware of an issue in C•CURE 9000 v3.10 and v3.10.1 where personnel record downloads to iSTAR controllers may intermittently fail when Single Sign-On (SSO) is enabled. Affected Products C•CURE 9000 v3.10 C•CURE 9000 v3.10.1 All iSTAR Controllers Issue Details Personnel record downloads to iSTAR controllers may not complete successfully when SSO is enabled The issue… Continue reading C•CURE 9000 v3.10 / v3.10.1 – iSTAR Personnel Record Download Issues When SSO Is Enabled

HA ID Service Won’t Start Due to Missing Enrollment Service User Configuration

Article ID: SWH-KB-000038627 Environment Product: C•CURE 9000 – High Assurance (HA) Affected Version: C•CURE 3.10 (including build 310.888.888) Fix Version: C•CURE 3.10.1 Issue After making changes in the High Assurance configuration, the HA ID Service fails to start and High Assurance enrollment functionality may be unavailable. Symptoms The HA ID Service fails to start after High Assurance configuration changes. Enrollment… Continue reading HA ID Service Won’t Start Due to Missing Enrollment Service User Configuration

C•CURE IQ Video Performance: Enable GPU for high performance

Overview For optimum performance when viewing video, use Chrome or Microsoft Edge. In addition, ensure that you configure your browser to use hardware acceleration. In order to maximize the browser’s graphics performance for C•CURE IQ, we need to enable “High Performance” mode for browsers that run C•CURE IQ client. The following are examples of of… Continue reading C•CURE IQ Video Performance: Enable GPU for high performance

Missing ‘Access.ClearanceItemView’ Database View Preventing Clearance Modifications and Causes Clearance Rejects

Article ID: SWH-KB-000038304 Summary Version 3.00.4 CU02 added a new database view called Access.ClearanceItemView. Some users have reported that, after installing 3.00.4 CU02 or later versions (such as CU03, CU04, etc.), the Access.ClearanceItemView was not created. This issue has led to failures when modifying clearances and resulted in access being denied. Issue Details Symptoms: All personnel clearance attempts… Continue reading Missing ‘Access.ClearanceItemView’ Database View Preventing Clearance Modifications and Causes Clearance Rejects