C•CURE IQ – Swipe and Show Activity Not Visible When Using Windows Authentication

Article ID: SWH-KB-000038552 Using Windows Authentication Product: C•CURE 9000 / C•CURE IQ Applies To: C•CURE IQ with Windows (Integrated) Authentication IIS hosted on a separate server from the C•CURE Application Server Domain‑joined environments using Kerberos authentication Symptom An operator logging into C•CURE IQ using Windows authentication can successfully authenticate and access the application, but Swipe and Show activity is not displayed.… Continue reading C•CURE IQ – Swipe and Show Activity Not Visible When Using Windows Authentication

OSDP Device Firmware Update Fails in C•CURE 3.00.4 CU04

Article ID: SWH-KB-00008572 Symptoms You may observe one or more of the following behaviors in the C•CURE Administration application: After expanding the Hardware Tree and selecting an OSDP device, right‑clicking the device does not present an option to update firmware. When selecting “Check Conditions for Firmware Update”, the system displays an error indicating: OSDP Device Upgrade Firmware will not show on context menu… Continue reading OSDP Device Firmware Update Fails in C•CURE 3.00.4 CU04

G2 RM 4E Reader Configuration – OSDP vs Wiegand Usage

Article ID: SWH-KB-000038581 Applies To Systems running C•CURE 9000 v3.00.3 or later and that deploy G2 RM‑4E modules connected to iSTAR controllers or ACM’s, where: The G2 RM‑4E is connected to an iSTAR/ACM RS‑485 port, and One or more readers are connected either directly to the G2 RM‑4E or downstream on the same RS‑485 bus. Problem Description When deploying G2 RM‑4E modules, confusion… Continue reading G2 RM 4E Reader Configuration – OSDP vs Wiegand Usage

OSDP File Transfer to Multiple Readers Fails – Only One Reader Updated

Article ID: SWH-KB-000038548 Product iSTAR Controllers supporting OSDP(iSTAR Edge G2, iSTAR Ultra G1, iSTAR Ultra G2) iSTAR controller firmware 6.9.1 and later OSDP‑capable readers(OSDP I/O boards are not impacted) Applies To Systems where multiple OSDP readers connected to a single iSTAR controller are selected simultaneously for OSDP File Transfer (reader firmware update) from C•CURE 9000. Problem Description When performing an OSDP File Transfer (reader firmware… Continue reading OSDP File Transfer to Multiple Readers Fails – Only One Reader Updated

Frequent Fast Card Downloads and Unexpected Card Rejections on iSTAR Controllers

Article ID: SWH-KB-000038587 Symptoms Cardholders with valid clearance may experience intermittent card rejections. Back-to-back or unusually frequent Fast Card Downloads occur on iSTAR controllers. Audit logs show minimal or no configuration changes despite repeated fast downloads. Description Beginning in versions 3.00, many iSTAR controllers do not contain values in their Fast Download Threshold and Fast Download Priority fields. When these fields… Continue reading Frequent Fast Card Downloads and Unexpected Card Rejections on iSTAR Controllers

WebBridge Duo Two‑Factor Authentication Requires Manual Provider and Reader Configuration After Upgrade

Article ID: SWH-KB-000038600 Applies To C•CURE 9000 / C•CURE IQ 3.10 Tyco WebBridge with Cisco Duo Two‑Factor Authentication (2FA) Summary After upgrading a system to C•CURE 9000 / C•CURE IQ 3.10, Duo two‑factor authentication may fail if required post‑upgrade configuration steps are not completed. Two separate configuration items are required for Duo authentication to function… Continue reading WebBridge Duo Two‑Factor Authentication Requires Manual Provider and Reader Configuration After Upgrade